Frequently Asked Questions

For any customer service inquiries, order status or general questions:
E-mail: info@zanheadgear.com
(800) 603 2662

We only accept orders via our website. E-mails are answered within one business day. We ship backordered items within one to two business days of their arrival at our Southern California warehouse.

How do I return or exchange ZANheadgear® products?
RETURNS ARE SUBJECT TO A 15% RESTOCKING FEE. Unused items in original condition may be returned for exchange or refund if an RMA Authorization Number is requested within 7 days of receipt of item. Item must then be returned within 30 days of original delivery date.

RMA Numbers are obtained by e-mailing info@zanheadgear.com. Please include the order number and list items to be returned and reason. RMA Numbers will be sent via e-mail within 48 hours of request.

Used products WILL NOT be accepted for return or exchange. Items must be new with all original packaging also in new condition.

Upon receipt and inspection of the merchandise, your credit card will be credited for amount of the item returned. (Shipping and handling charges are nonrefundable.)

All returns must be shipped prepaid of origin, unless prior arrangements have been made. No COD returns will be accepted. New orders resulting from exchanges will be shipped upon receipt of returned merchandise unless other arrangements have been made with ZANheadgear®. Customers are responsible for all shipping charges, both inbound and outbound. Returns should be sent attention: ZANheadgear ® Returns Department.

Ship products to the address below:
ZANheadgear® Returns
12220 Parkway Centre Drive, Suite B
Poway, CA 92064-6867
Please note that as of January 5th, 2012 we will be in our new location at:
9401 Waples St., Suite 120
San Diego, CA 92121

If you have any questions, call 1-800-603-2662 or email us at info@zanheadgear.com.

What methods of payment does ZANheadgear ® accept?
For your convenience we accept: MasterCard, Visa, American Express & Optima.

YOUR CREDIT CARD IS CHARGED ONLY WHEN YOUR ORDER SHIPS!

Where will I see my shipping charges?
Shipping charges are displayed in the final screen of the shopping cart before you submit your order.

How soon will my order ship?
In stock orders ship within 1-3 business days. Usually, orders placed before noon (PST), on a business day are shipped that same day. For items that are backordered your confirmation will show the EXPECTED delivery date of the product to our Southern California warehouse. Please allow a few extra days from this delivery date for your order to be shipped out from our warehouse. Please contact us at info@zanheadgear.com with questions.

Orders for in-stock items are sent to our warehouse the instant your order is placed. Please make sure you include all items you wish to order before submitting your order. Once an order is placed, you will need to place a separate order if you desire additional items.

How will my order be shipped?
You will have the option to select a Shipping Method on the Shipping Form from the following partners: UPS & USPS. UPS will NOT ship to Post Office Boxes.

What if I select partial order shipment option?
If partial order shipment option is selected, additional shipping fees will be added to order total.

Foreign Orders/All NON - USA & Canada Destinations
We ship USPS Global Express Insured Mail. You are responsible for all customs fees due on items ordered. (If customs department of any country rejects your order for any reason, you are still responsible for all associated fees levied and required to return merchandise to our warehouse and 15% restock fee will apply. These fees will be charged to your credit card as a separate transaction. It is your responsibility to ensure you are eligible to receive any items ordered.)

*We reserve the right to add additional shipping charges to your order in the event our automatic system miscalculates ship charges.

What is ZANheadgear®’s Privacy Policy?
ZANheadgear ® does not share customer information (including e-mail addresses) outside of the company under any circumstances.

At ZANheadgear ®, we take the protection and proper use of your personal information seriously. We respect your privacy and take the necessary steps to safeguard information in our possession

Within ZANheadgear ® we restrict information access to those individuals who need it in order to provide you with customer service. Any third-party companies we use are required to keep your information secure and confidential.

How do I become a dealer?
Contact us via phone, fax, email, or mail.

ZANheadgear®
12220 Parkway Centre Drive, Suite B ? Poway, CA 92064 USA
Please note that as of January 5th, 2012 we will be in our new location at:
9401 Waples St., Suite 120
San Diego, CA 92121

Toll Free: 800-603-2662
Fax: (858)715-0066
Email: info@zanheadgear.com