Frequently Asked Questions
RETURNS ARE SUBJECT TO A 15% RESTOCKING FEE. Unused items in original condition may be returned for exchange or refund if an RMA Authorization Number is requested within 7 days of receipt of item. Item must then be returned within 30 days of original delivery date. RMA Numbers are obtained by e-mailing firstname.lastname@example.org. Please include the order number and list items to be returned and reason. RMA Numbers will be sent via e-mail within 48 hours of request. Used products WILL NOT be accepted for return or exchange. Items must be new with all original packaging also in new condition. Upon receipt and inspection of the merchandise, your credit card will be credited for amount of the item returned. (Shipping and handling charges are non refundable.)All returns must be shipped prepaid of origin, unless prior arrangements have been made. No COD returns will be accepted. New orders resulting from exchanges will be shipped upon receipt of returned merchandise unless other arrangements have been made with ZANheadgear®. Customers are responsible for all shipping charges, both inbound and outbound. Returns should be sent attention: ZANheadgear® Returns Department. Ship products to the address below:
9401 Waples St., Suite 120
San Diego, CA 92121
If you have any questions, email us at email@example.com.
In stock orders ship within 1-3 business days. Usually, orders placed before noon (PST), on a business day are shipped that same day. Please make sure you include all items you wish to order before submitting your order. Once an order is placed, you will need to place a separate order if you desire additional items.
We ship USPS International Priority Mail. You are responsible for all customs fees due on items ordered. (If customs department of any country rejects your order for any reason, you are still responsible for all associated fees levied and required to return merchandise to our warehouse and 15% restock fee will apply. These fees will be charged to your credit card as a separate transaction. It is your responsibility to ensure you are eligible to receive any items ordered.)