Frequently Asked Questions
Unused items in original condition may be returned for exchange or refund if an RMA Authorization Number is requested within 7 days of delivery. Item must then be returned within 30 days of original delivery date. RMA Numbers are obtained by e-mailing info@zanheadgear.com. Please include the order number, a list of items being returned and the reason for their return. RMA Numbers will be sent via e-mail within 2 business days of request Used products WILL NOT be accepted for return or exchange. Items MUST be new and returned in original undamaged packaging. We can only return or exchange products purchased through our retail site. If you purchased your items through one of our dealers you must contact your point of purchase for return or exchange. Upon receipt and inspection of the merchandise, your credit card will be credited for amount of the item returned. (Shipping and handling charges are not refundable.) All returns must be shipped prepaid of origin, unless prior arrangements have been made. No COD returns will be accepted. New orders resulting from exchanges will be shipped upon receipt of returned merchandise, unless other arrangements have been made with ZANheadgear®. Customers are responsible for all shipping charges, both inbound and outbound.
Ship products to the address below:
ZANheadgear® Returns
7222 Opportunity Rd.
San Diego, CA 92111
If you have any questions, email us at info@zanheadgear.com.
In stock orders ship within 1-3 business days. Usually, orders placed before noon (PST), on a business day are shipped that same day. Please make sure you include all items you wish to order before submitting your order. Once an order is placed, you will need to place a separate order if you desire additional items.
We ship USPS International Priority Mail. You are responsible for all customs fees due on items ordered. (If customs department of any country rejects your order for any reason, you are still responsible for all associated fees levied and required to return merchandise to our warehouse and 15% restock fee will apply. These fees will be charged to your credit card as a separate transaction. It is your responsibility to ensure you are eligible to receive any items ordered.)
You will need to fill out the dealer application, Please visit here